[mcdgfd]

I really like some of the new features of version 12, and I’ve been a happy EmEditor user since version 3. It’s crashed without a word probably 7 or 8 times today – I’ve hardly known EmEditor crash ever. I tend to have Outline and Projects plugins active, and it seems to be when saving, although I have had it when just pasting text. Sometimes it recovers an old workspace, and sometimes doesn’t. I have ‘Save workspace automatically ticked’.

I’m running 32 bit XP 12.0.0. What other useful information could I give you to see if we can unearth the problem?

Joseph

[Yutaka Emura]

Hello,

Since you are using Windows XP, you can get Dr. Watson log and send it to me. To get Dr. Watson log, please see:

http://www.emeditor.com/modules/xoopsfaq/index.php?cat_id=13#q93

You can zip the log, and send it to me as an attachment ( [email protected] ).

Those who use Windows Vista and later, EmEditor v12 now leaves crash report files at C:ProgramDataEmurasoftEmEditorError .

However, Dr. Watson log has more detail information than my crash reports, so I prefer Dr. Watson log if you run on Windows XP.

This issue is very important, and I really want to fix this bug. I am looking forward to your email.

Thank you!

[mcdgfd]

Hi Yutaka

Sorry I didn’t get back to you sooner – I’d set to get notifications, but they weren’t set to go to my email address. It happened just now when I was double-clicking on a tab to send it to a new window, but I hadn’t read this post until then.

Next time it happens, I will absolutely send you a dr watson log file.

Thanks for speedy response.

Joseph

[Yutaka Emura]

Hello mcdgfd,

Dr. Watson log should be left on your system and it won’t be erased automatically. The log file should be

C:Documents and SettingsAll UsersApplication DataMicrosoftDr Watsondrwtsn32.log

If you find this file, please send it now.

If you don’t find this file, you might need to fine-tune the settings according to this FAQ before you encounter another crash:

http://www.emeditor.com/modules/xoopsfaq/index.php?cat_id=13#q93

I am looking forward to your information.

Thank you!

[Yutaka Emura]

Hello mcdgfd,

Thank you for all the information you have sent me! That was very helpful.

As I emailed, I believe I found the bug. Please try clearing the “Save Cursor Position and Bookmarks” check box on the File tab of the Customise (or Customize) dialog box (on the Tools menu > Cutomise (or Customize)).

When this is checked, there is a bug when saving bookmarks even though there is no bookmark set.

Please let me know if this eliminates crashes.

Thank you!

[mcdgfd]

Thank you. I have now done that and will monitor over the next couple of weeks and let you know how I get on. What amazing technical support and customer service!

Joseph

[Author]

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