What do I do if EmEditor crashes when starting or editing?

EmEditor should be able to save your documents so that you can recover them when the app is started again. These steps are to troubleshoot a crash that keeps occurring.

  1. If you installed a third-party plug-in, delete the .dll file for that plug-in, and run EmEditor again. This will rule out the possibility that the plug-in is causing EmEditor to crash.
  2. If the problem persists, reinstall EmEditor.
  3. If EmEditor crashes only when opening UTF-8 or Unicode files, go to View | Font…, select Normal from the character set list, and select the Change button beside the Display Font box. Change the font to a Windows bundled font like Consolas.
    Customize Font

If the above steps do not solve the issue, please contact us.